Help

It is down to your preference which arrangement type you would like to send, the descriptions on the “Choose Flower by Arrangement Type” explain the differences. We have a vast selection of arrangement types, all of which are suitable for the occasion in terms of suitability and display purposes.

Our funeral orders are treated with the highest priority and handled with the utmost care to ensure that the service you receive, and the flowers sent, are to the highest possible standard.

We understand that ordering funeral flowers will be during a difficult time, and we exist to make organizing your tribute as easy as possible, with each order handled personally by one of our dedicated team. We ask you to ensure all the necessary information is included with your order; the time and date of the service, the address to which it is to be delivered and the details of the service.

It is common for our local florists (by which all of our funeral flowers are delivered) to have a close working relationship with local funeral directors. This means that even if there is an omission on the order, details can be double-checked. Similarly, many of our florists will be providing tributes for the same service, which ensures the flowers are in keeping with family requests, and carried out to the highest possible standard. To view our funeral flowers, and to place an order, please visit the Dignity website alternatively, you can call our Customer Service team on 0800 484 0270.

It is advisable to place your order as soon as possible, we may not be able to accept an online order with less than 48 hours before the funeral, please call us for more information.

We ask for a minimum of 48 hours’ notice to make any changes. If you are requesting any changes on the date of delivery or the date before, we will make every effort though we can't guarantee this. To inform us of any changes to your order, please call us: 0800 484 0270.

We appreciate that you will need to request a specific delivery time and date. We advise you to check these details are correct:

• Name of deceased
• Service date and time
• Funeral director contact details
• Tribute delivery address

Then make any adjustments if necessary. This will help us to ensure your tribute arrives when it should. Rest assured if flowers are ordered for a funeral, the delivery time is guaranteed and often checked with the local funeral directors to ensure the tribute is in the right place at the right time.

In order to ensure that flowers for the funeral arrive on time we advise you to keep the delivery details as provided by us. If this is not possible, or you would like to send flowers to a personal address you can change the delivery details when you are placing the order. We would advise against sending flowers to other locations of the funeral such as a place of worship or a crematorium as we cannot guarantee someone will be there to receive it.

When you place your order online, the website will confirm that your order has been placed and will display an overview of the details provided. Shortly after this, you will receive an automated email confirmation with the reference number to keep for your records. If your order is placed by telephone, the advisor you speak to will provide an order ID and can email the confirmation to you if you desire.

When your order is marked as delivered by our florist, you will receive an automated SMS notification from eFlorist to let you know. If you haven't received an SMS notification, this may be because a mobile number wasn't provided when the order was placed, but if you would like an update, our Customer Service team are on hand to help on 0800 484 0270.

If the funeral falls during the Christmas and New Year period we strongly advise you contact us directly to discuss delivery times. Please call Customer Service on: 0800 484 0270.

Unfortunately our service is limited to the UK and Northern Ireland only.

If you require your tribute to contain something specific (such as a flower type or particular colour) please call our Customer Service team on 0800 484 0270. We will need full delivery details, including the post code, to enable us to check with the florist if your request can be fulfilled. We will then be able to provide you with an accurate quote. Alternatively you can email us here and we will get back to you as soon as possible with a quote, though the order does need to be placed by telephone.

Flowers will be delivered, along with any additional items selected, and your card message. We ensure that no order documents or receipts are delivered with the tribute; therefore, when writing your card message, we recommend including the sender’s name so that the recipient knows who the flowers are from. If the recipient contacts us to find out who sent the flowers, we will not release any information without your permission, and will contact you to confirm if it would be acceptable to yourself to provide such details. This is due to the Data Protection Act of 1998.

We understand that you have chosen a tribute for a reason, whether it is a particular flower or colour, and we make every effort to ensure that your order resembles the image as closely as possible. On rare occasions, due to seasonal and local availability, our florists may need to substitute some of the content of the design. They will however ensure that the item is of the same value and in the same colour scheme as your original selection.

If you feel that the item does not meet our substitution policy, in order for us to deal with this type of complaint, we require a photo of the flowers received, this allows us to see precisely what has been delivered as well as provide far more detailed feedback to the florist involved. If a picture cannot be provided we will be unable to assist with this type of complaint. Please contact us on: 0800 484 0270.